Your landlord has engaged us to deliver safety services designed to ensure your home is safe and compliant. As the leading residential safety & compliance provider in Australia, Detector Inspector makes over 400,000 homes safer each year. You can rest easy knowing our expert technicians are qualified and have all cleared a national police check.
The importance of safety checks
Regular safety checks are essential for detecting and addressing potential issues before they become life-threatening. In Australia, carbon monoxide kills 2 people and hospitalises over 250 each year. House fires are tragically common, with over 20,000 occurring annually across the country. Properly installed and maintained smoke alarms save lives.
To keep you and your property safe, please:
- Report any faults or issues immediately.
- Do not install, remove, deactivate, or tamper with owner-supplied appliances, including smoke alarms, gas appliances, and electrical appliances.
Safety services at your home
We make safer homes. That’s our purpose and it drives our team every day. Our field services team is made up of more than 500 skilled technicians, who deliver safety checks across a range of services including smoke alarms, gas and electricity, corded blinds, water efficiency and RCD safety switch testing.
With 19 years dedicated to safety and compliance in residential properties, our experience and depth of understanding is invaluable and we use it to deliver the highest quality service we can.
Our booking process
Making your booking process smooth and easy is important to us. We understand that for many tenants, the ability to book online and choose a convenient time for service is essential. In fact, over 70% of our bookings are made through our online system, and that number is growing every day.
When it’s time for your property to be serviced, we will use emails and SMS for contact and the live booking portal for self-service scheduling. Please respond to these communications to keep everything running smoothly. We will only make phone calls when necessary and may need to use an Entry Notification in collaboration with your managing agent for property access.
Rescheduling or cancelling a service booking
We understand that life can be unpredictable, and circumstances may change unexpectedly.
The easiest way to reschedule your service booking is by using the link provided in the SMS notification. If you can't use the automated link, and your scheduled service booking is in less than 48 hours, please call our bookings team at 1300 134 563.
To cancel, call us if the appointment is within 48 hours or contact us for bookings more than 48 hours away, and we'll handle the cancellation.
What to expect…from a smoke alarm safety service
Our smoke alarm safety service is typically provided annually by one of our trained technicians. Learn more about what is included in the service in this video.
What to expect…from a gas safety service
Our gas safety service is typically provided every two years by one of our trained gas fitters with Type-A Servicing accreditation. Learn more about what is included in the service in this video.
What to expect…from an electrical safety service
Our electrical safety service is typically provided every two years by one of our trained electricians. Learn more about what is included in the service in this video.
Our people
We pride ourselves on giving people opportunities and being experts in compliance. We employ all our electricians, plumbers, gas fitters and apprentices and we sponsor their training in our own, best-of-breed facility where we support them to achieve the accreditation required to complete the safety checks and provide them with the specialised training to complete those checks the Detector Inspector way.
After every service, we send a follow-up survey to confirm whether the service was delivered to our high standards. We encourage you to let us know any feedback you may have.
David – VIC Further Works Technician
David joined Detector Inspector two years ago on advice from a mate. In his time with the business he has enjoyed the comradery and support of his team and enjoys every minute of his role.
Travis – VIC Gas Service Technician
Travis Blackney joined Detector Inspector through the Type-A Gas Fitter Apprenticeship Program and is currently in his fourth year as an apprentice.
Candice – VIC Smoke Alarm Technician
After returning from maternity leave, she found the flexibility she needed to balance her career and young family. Previously a beauty therapist, Candice sought a role that didn’t require nights and weekends.
Franco – QLD Electrician
Franco joined Detector Inspector after a decade working in the mines. Seeking a specialised electrical role, he started with a contract position and quickly secured a permanent role.
