Frequently asked questions
Do I have to pay the full amount upfront?
No. You book your installation with a 50% deposit, paid securely via Stripe. The remaining 50% is charged once your alarms are installed and compliant, and your compliance certificate is issued on payment. There's no interest and no extra fees for splitting your payment.
What happens to my deposit if the alarm count changes on the day?
If our technician identifies that more (or fewer) alarms are needed to meet compliance requirements, the difference is reflected in your final balance. Your updated invoice is emailed to you after installation, with the balance due.
What is the warranty for these alarms?
- PSA alarms – 10-year product warranty
- Detector Inspector alarms – 3-year product warranty or 10-year service warranty when subscribed to the smoke alarm service with Detector Inspector for $129 (inc. GST) per year.
Our smoke alarm service includes:
- Safety check
A maintenance check on each alarm, including button and decibel tests - Smoke alarm replacement
Replacing or rectifying non-compliant, faulty or expired smoke alarms (with some exclusions) - Free call outs
When your property is enrolled in a smoke alarm service with Detector Inspector, there's no call out fees for smoke alarm faults - Battery replacement
Free replacement of 9V smoke alarm batteries - Dedicated support
Our dedicated tenant support line and after-hours support mean we're here when you need us
How do I calculate the number of alarms required for my property?
The number of interconnected smoke alarms required varies based on the layout of the home. The following provides the minimum number of alarms required based on the number of bedrooms and/or storeys at a property. It is provided as a guide only.
| Number of bedrooms | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| 1 storey house | 2 | 4 | 5 | 6 | 7 |
| 2 storey house | 3 | 5 | 6 | 7 | 8 |
In most cases, an office or study will require a smoke alarm unless there is a reason why the space could not also be used as a bedroom.
Please note that studio apartments typically require one alarm.
I'm selling my property and need a fast interconnected alarm installation – can you help?
We offer accelerated installation for owners requiring upgrade compliance certification prior to selling. Contact us here with your requirements.
Please note that for accelerated installation, each interconnected alarm is $129 (incl. GST), and a 50% deposit will be required upfront. An optional smoke alarm controller is also available for $36.30 (incl. GST).
What are the new rules from 1 Jan 2027 for owner occupiers?
From 1 January 2027, all Queensland dwellings—including homes, townhouses and units—must have smoke alarms that are:
- Photoelectric (AS 3786-2014)
- Hardwired and installed by a licensed electrician (e.g. 240v) to the mains power supply with a secondary power source (i.e. non-removable 10-year battery), or powered by a non-removable 10-year battery
- Installed in every bedroom, in hallways that connect bedrooms, and on every storey
- Interconnected so all alarms sound together when any one is triggered
- Fully operational when tested
All registered caravans and motorhomes must also be fitted with a photoelectric smoke alarm.
Find our summary of the detailed legislation here.
Why are DI alarms reasonably priced?
Because we service over 320,000 properties each year, we buy our alarms in bulk volumes, giving us a buying advantage. We source our alarms from the same factory and use the same components as higher-priced branded equivalents.
What postcodes do you service?
For a full list of postcodes where we offer our service, click here.
I have questions about the upgrade offer. How can I contact Detector Inspector?
If you have any questions, the Detector Inspector team is here to help. You can contact us directly via:
- Email – help@detectorinspector.com.au
- Phone: 07 4800 7390 (business hours)
- Live Chat: available through our website or Help Centre (business hours)
Our team can assist with pricing, inclusions, or booking your upgrade online or over the phone.